English-speaking doctor in Milan, 24/7
Feeling unwell while travelling in Milan? Pronto Medico sends an English-speaking doctor to your hotel, apartment or office, 24 hours a day, 365 days a year, including nights, weekends and public holidays. In the city a doctor usually arrives within one hour of your call.
You don’t need an Italian health card or a referral: our service is private and open to everyone, including tourists, business travellers and international students.
Call or WhatsApp: +39 351 525 3473
Alternative line: +39 392 958 5475
Email: direzione@prontomedicosrl.it
Write to us on WhatsApp with your address and a short description of the symptoms.
Life-threatening emergency? Call 112, the European emergency number, free from any phone.
How it works
- Call us or send a WhatsApp message at +39 351 525 3473. You can speak English with us at any time.
- Tell us where you are: the address, the name of your hotel and room number, and what the problem is. If you prefer, the hotel reception can call us for you.
- A doctor comes to you, examines you and tells you in English what is happening and what to do next.
What the doctor can do
- Examine adults and children for common problems: fever, flu, sore throat, ear pain, stomach problems, food poisoning, allergies, minor injuries, back pain.
- Give treatment and, if needed, write a prescription you can take to any pharmacy in Italy.
- Refer you to a specialist or to hospital when the situation requires it.
At the end of the visit you receive an invoice and the medical documentation, useful if you need to claim a reimbursement from your travel insurance.
Where we go
We cover the whole city of Milan, from the city centre (Duomo, Brera, Navigli, Porta Nuova, Central Station, CityLife) to the outer districts, and the towns of the Milan metropolitan area. See all the areas we serve (in Italian).
Hotels and companies
The doctor can visit guests directly in their hotel room. Hotels and companies hosting foreign employees, delegations or event participants can contact us to arrange medical assistance (information for hotels, in Italian).
About Pronto Medico
Pronto Medico S.r.l. was founded in 2011 by a group of general practitioners and specialists working in Milan. The Medical Director is Dr. Riccardo Tanieli (registered with the Milan Medical Council, no. 34402).
Frequently asked questions
Do your doctors speak English?
Yes. You can speak English with us and with our doctors 24 hours a day, every day of the year.
How quickly can a doctor arrive?
In the city of Milan a doctor usually arrives within one hour of your call. Times can be longer in the outer areas or at peak times: we will tell you when you call.
Do I need an Italian health card or insurance?
No. Pronto Medico is a private service open to everyone, whatever your nationality. You pay for the visit and receive an invoice.
Can the doctor come to my hotel?
Yes. The doctor can visit you directly in your hotel room. You can call us yourself or ask the reception to call us for you.
Will my travel insurance reimburse the visit?
That depends on your policy. At the end of the visit you receive an invoice that you can submit to your insurer to request reimbursement.
Can the doctor prescribe medicines?
Yes, if needed. The doctor can write a prescription that you can take to any pharmacy in Italy.
What should I do in a serious emergency?
For chest pain, difficulty breathing, loss of consciousness, severe bleeding or any life-threatening situation, call 112 immediately. It is free from any phone, including foreign mobile phones.